NX MOBILEJapan eSIM

Refund policy

eSIM plans sold at jp-esim.net by Vision Factory LLC are digital products. Cancellations and refunds are handled according to the criteria below.

1. Cancellation before you show the line details

If you cancel after payment but before you have shown the line details (QR / activation code) or started the one-tap install on your my-page, you receive a full refund (requested from the my-page, processed immediately). This applies even if the email has already reached you, as long as you have not shown the line details. The same applies if, before you show the line details, your device turns out not to be eSIM-capable, or is carrier-locked — in either case installation cannot take place.

Eligibility is judged by the moment you show the line details or start the one-tap install on your my-page, not by when the email was sent. We nonetheless recommend checking compatibility before you buy: dial *#06# in your phone app and confirm that an EID — a number beginning with 89 — is displayed.

Refund requests must be made within 90 days of purchase.

2. After you show the line details

After that, refunds aren’t available. If the eSIM then won’t work in Japan, we’ll check and send a replacement eSIM, except when the phone doesn’t meet the requirements, connection settings such as the APN weren’t applied, or the eSIM was deleted.

Plans can’t be topped up or extended, so please choose enough days.

3. How to request

Before you show the line details, request the refund from your My Page (processed immediately).

If the eSIM won’t connect in Japan, contact us, and keep the eSIM installed. Email inquiry@nx-mobile.net with:

  • Your order number
  • Your phone’s exact model and IMEI
  • When and where it happened
  • A screenshot or short video of the problem

4. How refunds are processed

Approved refunds are returned through our payment provider, Stripe, to the original payment method. The amount refunded includes any tax that was collected on the order. It typically takes about 5–10 business days for the refund to appear on your statement; the exact timing depends on your card issuer.

5. Contact

For questions about refunds or cancellations, contact inquiry@nx-mobile.net.

Support hours: Email accepted 24/7. We reply within one business day.

Seller of record: Vision Factory LLC / 701 Market St Ste 110 PMB1022, St. Louis, MO 63101, United States / +1 636-706-1070